> Source: [sk174369](https://support.checkpoint.com/results/sk/sk174369)

# sk174369 - "The connection with the server is lost, any changes made will be preserved" error when installing a policy on an R81 Security Gateway

| Property | Value |
|----------|-------|
| Solution ID | sk174369 |
| Date Created | 2021-07-06 |
| Last Modified | 2021-07-07 |
| Technical Level | Advanced |
| Products | SmartConsole |
| Versions | R81 (EOS) |
| OS | Gaia |

## Symptoms

- * When the user installs a policy on an R81 Security Gateway, SmartConsole unexpectedly closes with this error:   

  "`The connection with the server is lost, any changes made will be preserved`

* Policy installation does not complete.

## Cause

SmartConsole's default timeout is not sufficient for the activity, causing a timeout and a disconnect.

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## Solution

This solution requires authentication. Please log in to view the full solution.

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