> Source: [sk174263](https://support.checkpoint.com/results/sk/sk174263)

# sk174263 - Query for logs in SmartConsole is stuck for over 10 minutes and fails with the error "<code>session has expired</code>"

| Property | Value |
|----------|-------|
| Solution ID | sk174263 |
| Date Created | 2021-07-18 |
| Last Modified | 2021-07-21 |
| Technical Level | Advanced |
| Products | Security Management Server, Multi-Domain Security Management Server |
| Versions | R81 (EOS), R81 (EOS) |
| OS | Gaia |

## Symptoms

- * Query for logs in SmartConsole \> Logs \& Monitor view \> Logs tab is stuck for over 10 minutes and fails with the error "`session has expired`".

* Logs from the Multi-Domain Log Server and Domain Log Server do not appear.

## Solution

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