> Source: [sk174255](https://support.checkpoint.com/results/sk/sk174255)

# sk174255 - Anti-Malware engine is not running on VDI

| Property | Value |
|----------|-------|
| Solution ID | sk174255 |
| Date Created | 2021-06-29 |
| Last Modified | 2021-07-06 |
| Technical Level | Advanced |
| Products | Endpoint Security |
| Versions | Cloud, E89.X, E88.X |
| Platform | AWS |

## Symptoms

- * Anti-Malware engine is not running on VDI. (The issue occurs on Citrix VDI 7.24 1912 with an E1 Endpoint Security Client.)
* The Anti-Malware blade status shows an error: "Engine is not running"

## Cause

"DG Guardian" DLP Software is interfering with the Anti-Malware engine.

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## Solution

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