> Source: [sk174250](https://support.checkpoint.com/results/sk/sk174250)

# sk174250 - office.com doesn't load when using HTTP2 and SSLi with Tenant Restriction

| Property | Value |
|----------|-------|
| Solution ID | sk174250 |
| Date Created | 2021-07-22 |
| Last Modified | 2021-08-19 |
| Technical Level | General |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |

## Symptoms

- * Office.com fails to load when using HTTP2 protocol (can be disabled on browser level to test)
* HTTPS Inspection blade is enabled
* Tennet Restriction on O365 is enabled ([sk146993](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk146993&partition=Advanced&product=Application))

## Cause

Incorrect calculation of header length during restriction header injection.

## Solution

[Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.   
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.   
For faster resolution and verification please collect [CPinfo](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk92739) files from the Security Management and Security Gateways involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).

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