> Source: [sk174206](https://support.checkpoint.com/results/sk/sk174206)

# sk174206 - RTMD process on the VSX Gateway periodically causes CPU load to increase to 100%

| Property | Value |
|----------|-------|
| Solution ID | sk174206 |
| Date Created | 2021-06-29 |
| Last Modified | 2021-10-20 |
| Technical Level | General |
| Products | Security Gateway |
| Versions | R81 (EOS) |
| OS | Gaia |

## Symptoms

- * Output of the "`top`" command on the VSX Gateway shows that the RTMD process periodically causes the CPU load to increase to 100% when the Monitoring Software Blade is enabled.
* Output of the "`rtm stat`" command on the VSX Gateway shows that the Driver is "OFF":

  ```
  [Expert@VSX:1]# rtm stat
  -------------------------------------------------------
  SmartView Monitor Status:
  -------------------------------------------------------
  Product is Enabled
  Daemon is ON
  -------------------------------------------------------
  Status for kernel instance 0
  -------------------------------------------------------
  Driver is OFF
  ... ...
  [Expert@VSX:1]#
  ```

* Output of the "`rtm drv stat`" command on the VSX Gateway shows that the Driver is "OFF".

  ```
  [Expert@VSX:1]# rtm drv stat
  SmartView Monitor: Driver 0 is Off
  ... ...
  [Expert@VSX:1]#
  ```

## Cause

Approximately every one minute, the RTMD process collects monitoring statistics. The CPU load increases because the RTMD kernel drivers are not initialized.

## Solution

This problem was fixed. The fix is included in:

* [Jumbo Hotfix Accumulator for R81](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk170114) starting from Take 42
* [Jumbo Hotfix Accumulator for R80.40](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk165456) starting from Take 119
* [Jumbo Hotfix Accumulator for R80.30](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk153152) starting from Take 237
* [Jumbo Hotfix Accumulator for R80.20](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk137592) starting from Take 203

If you choose not to upgrade, Check Point can supply a **Hotfix** . [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).

<br />

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