> Source: [sk174198](https://support.checkpoint.com/results/sk/sk174198)

# sk174198 - New Valid license still shows as expired in SmartEndpoint 

| Property | Value |
|----------|-------|
| Solution ID | sk174198 |
| Date Created | 2021-07-06 |
| Last Modified | 2021-07-08 |
| Technical Level | General |
| Products | Endpoint Security |
| Versions | Cloud, E89.X, E88.X, R82.20, R82.10, R82, R81.20 |
| OS | Gaia |

## Symptoms

- New Valid license still shows as expired in SmartEndpoint.

## Cause

Old license information is stuck in the cache of the server.

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## Solution

1. Verify via cplic print -x, verify in the database and User Center that this license key is valid.
2. Remove the license from SmartUpdate.
3. From an SSH console, clear the Endpoint Cache:  
   `cpstop`  
   `cd $UEPMDIR/engine/uepm-jms-data`  
   `rm -rf *`  
   `cp start`
4. Open SmartEndpoint, and verify from License Reporting that the license is removed.
5. Add the license again in SmartUpdate.
6. Allow SmartEndpoint to update. The issue should be resolved and reflect the correct seat count, and that the license key is valid.
7. If the license remains in SmartEndpoint, after clearing the cache, [contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) and provide:  
   `cplic print -x`  
   `psql -d uepm -p 18272 -U endpoint -c "select * from license;" > /var/tmp/license.txt`

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