> Source: [sk174103](https://support.checkpoint.com/results/sk/sk174103)

# sk174103 - Jumbo Installation fails with "The rollback packages cannot be used"

| Property | Value |
|----------|-------|
| Solution ID | sk174103 |
| Date Created | 2021-07-22 |
| Last Modified | 2026-08-10 |
| Technical Level | Advanced |
| Products | Security Gateway, Security Management Server, Multi-Domain Security Management Server |
| Versions | R81.20, R81.10 (EOS), R81 (EOS) |
| OS | Gaia |

## Symptoms

- Jumbo installation fails with "The rollback packages cannot be used", for example:  

`"Result: Verify install of package Check_Point_R80_40_JUMBO_HF_Bundle_T118_sk165456_FULL.tgz Failed
The rollback packages cannot be used.`  
` 
Contact Check Point Technical Services for further assistance."`

## Solution

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