> Source: [sk174083](https://support.checkpoint.com/results/sk/sk174083)

# sk174083 - Log exporter does not send Mobile access logs after adding a filter

| Property | Value |
|----------|-------|
| Solution ID | sk174083 |
| Date Created | 2021-06-18 |
| Last Modified | 2021-06-18 |
| Technical Level | Advanced |
| OS | Gaia |

## Symptoms

- When trying to filter logs with the following filter, log exporter does not send Mobile access logs: Mobile Access

## Cause

The name of the Mobile access in the raw logs is Connectra

## Solution

This solution requires authentication. Please log in to view the full solution.

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