> Source: [sk174047](https://support.checkpoint.com/results/sk/sk174047)

# sk174047 - Scheduled Reports and Views with export to Excel stop working

| Property | Value |
|----------|-------|
| Solution ID | sk174047 |
| Date Created | 2021-06-15 |
| Last Modified | 2021-10-21 |
| Technical Level | General |
| Products | Security Management Server |
| Versions | R81 (EOS) |
| OS | Gaia |

## Symptoms

- * Scheduled report to excel is not generated after installing Jumbo Hotfix
* Unable to edit the Export View/Report settings.
* "Unexpected error. Close your client and try again." error is shown

## Cause

Exporting reports are now working with CSV format, as a result all old reports which were created in xlsx format are not working.  
Issue will happen after installing the following Jumbo Hotfix:  

* R81 Jumbo Hotfix Take 13
* R80.40 Jumbo Hotfix Take100
* R80.30 Jumbo Hotfix Take 232
* R80.20 Jumbo Hotfix Take 190

## Solution

This problem was fixed. The fix is included in:

* [Jumbo Hotfix Accumulator for R81](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk170114) starting from Take 42
* [Jumbo Hotfix Accumulator for R80.40](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk165456) starting from Take 126
* [Jumbo Hotfix Accumulator for R80.30](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk153152) starting from Take 237
* [Jumbo Hotfix Accumulator for R80.20](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk137592) starting from Take 203

If you choose not to upgrade:

1. Backup the SmartView DB folder:  
   `# cd $RTDIR/smartview/`  
   `# cp -R db db_backup`  

2. Run these commands:`# cd db`  
   `# find . -name 'tasks.xml' | xargs sed -i 's/exportExcel/exportCSV/g'`  

3. Restart the SmartView:**`# `** `$RTDIR/scripts/stopSmartView`  
   `# $RTDIR/scripts/startSmartView`

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