> Source: [sk173966](https://support.checkpoint.com/results/sk/sk173966)

# sk173966 - "Identity Awareness is not responding"  error message in SmartConsole

| Property | Value |
|----------|-------|
| Solution ID | sk173966 |
| Date Created | 2021-07-09 |
| Last Modified | 2025-09-04 |
| Technical Level | General |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |

## Symptoms

- * SmartConsole shows the error message "`Identity Awareness is not responding`"
* The Identity Awareness software blade works as expected.
* The Security Gateway is running Check Point version R80.10 or lower and the Security Management Server is running Check Point version R80.20 or higher.

## Cause

The Security Management Server expects to receive a status report about a parameter that was added in Check Point version R80.20.  

Since the Security Gateway doesn't have this parameter, the Security Management Server receives an empty reply. The empty reply triggers the error message in Smart Console.

## Solution

This problem was fixed. The fix is included starting in:

* **[Check Point R80.20](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk122485)**

Check Point recommends to always [upgrade to the most recent version](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&productTab=overview&product=436).  

<br />

If you do not wish to upgrade, follow this procedure to solve the problem:

1. Run the "`cpstop`" command.

2. Edit the *classes.C*file in these locations:

   * *$FWDIR/conf*

   * *$FWDIR/conf/defaultDatabase*

3. Find this line:

   ```
   : (NumberOfAuthenticatedMachines :type (uint) :fetch_info ("abs_oid=1.3.6.1.4.1.2620.1.38.26") 
   ```

   ```
   :defvalue (0) :display_str ("Number of machines authenticated to the gateway") )
   ```

4. Change the line to:

   ```
   : (NumberOfAuthenticatedMachines :type (uint) :fetch_info ("abs_oid=1.3.6.1.4.1.2620.1.38.26") 
   ```

   ```
   :empty_val (allowed) :defvalue (0) :display_str ("Number of machines authenticated to the gateway") )
   ```

5. Run the "`rm`" command on the file *$FWDIR/conf/new_scheme.C* .  

   The*$FWDIR/conf/new_scheme.C* file is renamed *$FWDIR/conf/new_scheme.C_orig.*

6. Run the "`cpstart`" command.

---

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