> Source: [sk173946](https://support.checkpoint.com/results/sk/sk173946)

# sk173946 - SecuRemote issues with Access Roles

| Property | Value |
|----------|-------|
| Solution ID | sk173946 |
| Date Created | 2021-06-13 |
| Last Modified | 2021-06-22 |
| Technical Level | General |
| Products | Security Gateway, Endpoint Security |
| Versions | R82.10, R82, R81.20, Cloud, E89.X, E88.X |
| OS | Gaia |

## Symptoms

- * When the user connects with SecuRemote:  
  * Login event is seen in SmartEvent.
  * No relevant events are shown for Identity Awareness blade.
  * PDPD on the relevant Security Gateway does not contain user information.
  * A rule using Access Roles is not considered.
* When the user connects with the Endpoint Security Client:  
  * Login event is seen.
  * Identity Awareness blade login event is seen.
  * User information can be found in PDPD.
  * Rules with Access Roles are considered.

## Cause

Identity Awareness and Access Roles are not supported for Secure Remote clients that do not have the Office Mode feature (for example, SecuRemote).

<br />

## Solution

We suggest these two possible solutions:  

* Use legacy user objects instead of Access Roles.
* Use a different type of VPN client that uses Office Mode, such as Endpoint Security VPN / Check Point Mobile VPN.

<br />

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