> Source: [sk173926](https://support.checkpoint.com/results/sk/sk173926)

# sk173926 - Mobile Access portal gets stuck on loading inside Secure Workspace on Windows 10

| Property | Value |
|----------|-------|
| Solution ID | sk173926 |
| Date Created | 2021-06-16 |
| Last Modified | 2021-06-17 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R81 (EOS) |

## Symptoms

- After Secure Workspace is loaded on Windows 10, Mobile Access portal get stuck at "Initializing Check Point Secure Workspace" page.

## Cause

Internet Explorer does not show prompt to install ActiveX Portal Agent inside Secure Workspace. The issue takes place starting from Windows 10, version 20H2.

## Solution

This solution requires authentication. Please log in to view the full solution.

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