> Source: [sk173631](https://support.checkpoint.com/results/sk/sk173631)

# sk173631 - "hv_utils: Shutdown request received - graceful shutdown initiated" error in message file

| Property | Value |
|----------|-------|
| Solution ID | sk173631 |
| Date Created | 2021-05-19 |
| Last Modified | 2026-05-11 |
| Technical Level | Advanced |
| Products | Cloud Firewall |
| Versions | R82.10, R81.20, R82 |
| Platform | Azure |

## Symptoms

- * Error in the messages file "hv_utils: Shutdown request received - graceful shutdown initiated"
* Check Point devices in Azure reboot unexpectedly

## Cause

A reboot was executed through the Azure Hypervisor.

## Solution

This solution requires authentication. Please log in to view the full solution.

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