> Source: [sk173630](https://support.checkpoint.com/results/sk/sk173630)

# sk173630 - "Error retrieving results" error after connecting LDAP server with Smart-1 Cloud 

| Property | Value |
|----------|-------|
| Solution ID | sk173630 |
| Date Created | 2021-05-19 |
| Last Modified | 2025-10-26 |
| Technical Level | Advanced |
| Products | Smart-1 Cloud |
| Versions | Cloud |

## Symptoms

- "Error retrieving results" error when creating access role on the policy after connecting the LDAP to Smart-1 Cloud, although no errors are received during the Identity Awareness first-time wizard.

## Cause

Wrong configuration on the LDAP server object.

## Solution

This solution requires authentication. Please log in to view the full solution.

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