> Source: [sk173489](https://support.checkpoint.com/results/sk/sk173489)

# sk173489 - Anti-Malware signatures do not update until the user clicks "Update Now"

| Property | Value |
|----------|-------|
| Solution ID | sk173489 |
| Date Created | 2021-05-12 |
| Last Modified | 2021-07-15 |
| Technical Level | General |
| Products | Endpoint Security |
| Versions | Cloud, E89.X, E88.X |

## Symptoms

- Anti-Malware signatures do not update until the user clicks "Update Now".

## Cause

The time changes during a signature update. The update then fails because of a network issue, or the Internet connection was not established fast enough after a reboot. This results in incorrect update scheduling or no scheduling.

<br />

## Solution

[Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue - improved Endpoint Security Client package.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification please collect [CPinfo](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk90445) file from the Endpoint Security Client involved in the case.

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