> Source: [sk173423](https://support.checkpoint.com/results/sk/sk173423)

# sk173423 - SNMP query to OID 10.104.8.142 1.3.6.1.4.1.2620.1.48.20 gives empty result

| Property | Value |
|----------|-------|
| Solution ID | sk173423 |
| Date Created | 2021-06-01 |
| Last Modified | 2021-09-01 |
| Technical Level | General |
| Products | Security Gateway, Scalable Platforms |
| Versions | R81 (EOS), R81 (EOS) |
| OS | Gaia |
| Platform | 41000 (EOL), 44000, 64000 |

## Symptoms

- * SNMP Query output for 10.104.8.142 1.3.6.1.4.1.2620.1.48.20 is empty

* Running snmpwalk command for OID 10.104.8.142 1.3.6.1.4.1.2620.1.48.20 shows:  

  `
  SNMPv2-SMI::enterprises.2620.1.48.20.1.0 = STRING: "N/A"`  
  `
  SNMPv2-SMI::enterprises.2620.1.48.20.2.0 = STRING: "N/A"`  
  `
  SNMPv2-SMI::enterprises.2620.1.48.20.3.0 = STRING: "N/A"`  
  `
  SNMPv2-SMI::enterprises.2620.1.48.20.4.0 = STRING: "N/A"`  
  `
  SNMPv2-SMI::enterprises.2620.1.48.20.5.0 = STRING: "N/A"`

## Solution

This problem was fixed. The fix is included in:

* [Jumbo Hotfix Accumulator for R81](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk170114) starting from Take 42

If you choose not to upgrade, Check Point can supply a **Hotfix** . [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).

**Note:** OID 1.3.6.1.4.1.2620.1.48.20.5 (1.3.6.1.4.1.2620.1.48.21.5 for ipv6) was removed since it not supported.

---

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