> Source: [sk173405](https://support.checkpoint.com/results/sk/sk173405)

# sk173405 - Security Gateway or Management Server is stuck - user is unable to run any command

| Property | Value |
|----------|-------|
| Solution ID | sk173405 |
| Date Created | 2021-05-05 |
| Last Modified | 2021-12-22 |
| Technical Level | General |
| Products | Security Gateway, Security Management Server |
| Versions | R81 (EOS), R81 (EOS) |

## Symptoms

- * Security Gateway or Management Server is stuck - user is unable to run any command.

* Basic Check Point commands are stuck:

  ```
  fw stat
  cphaprob stat
  fw ctl affinity
  ```

* Cannot connect to Security Gateway or Management Server over SSH.

* `"SIC Status for <Gateway_name> : Unknown"` error in SmartConsole \> Security Gateway / Cluster object \> Properties.

  Policy installation on this Security Gateway / Cluster fails.
* The last line of the file */opt/AutoUpdater/AutoUpdater.log* contains the string "`Ending PackageInstaller`" and the string "`exception`" exists in the same file.

## Cause

The AutoUpdater process has a slow memory leak, causing the process to exceed the memory allocation.

In certain instances, the process does not release a file lock on the registry file (*$CPDIR/registry/HKLM_registry.data*). This causes a deadlock in this process and other processes attempting to access the registry.

## Solution

This problem was fixed. The fix is included in:

* [**Check Point R81.10**](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk170416)
* **[Jumbo Hotfix Accumulator for R81](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk170114) starting from Take 34**
* **[Jumbo Hotfix Accumulator for R80.40](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk165456) starting from Take 119**
* **[Jumbo Hotfix Accumulator for R80.30](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk153152) starting from Take 237**
* **[Jumbo Hotfix Accumulator for R80.20](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk137592) starting from Take 202**
* **[Jumbo Hotfix Accumulator for R80.10](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk116380) starting from Take 298**

If you choose not to upgrade to this version, for a workaround run the command:

`#kill -9 <PID of AutoUpdater>`

This automatic workaround was released on May 5, 2021 and a full fix will be automatically released during the coming weeks.

To check if you already have the fix, run:

`cpinfo -y all 2>/dev/null | grep BUNDLE_INFRA_AUTOUPDATE | awk -F: '{print $2}'`

* If the output shows the number 41, the **workaround** is installed and there is no risk for a problem at least until end of July 2021.
* If the output shows a number greater than 41, the **fix** is installed.

---

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