> Source: [sk173288](https://support.checkpoint.com/results/sk/sk173288)

# sk173288 - Remote Access client on macOS fails to connect with "Connectivity with the VPN service is lost" error message

| Property | Value |
|----------|-------|
| Solution ID | sk173288 |
| Date Created | 2021-05-12 |
| Last Modified | 2021-05-18 |
| Technical Level | Advanced |
| Products | Endpoint Security |
| Versions | Cloud, E89.X, E88.X |
| OS | macOS |

## Symptoms

- * Remote Access client on macOS fails to connect with "Connectivity with the VPN service is lost" error message.
* `TrGui` debug shows:  
  \[26 Apr 12:34:34\]\[TR_API\] TR_API::TrAPI::TrAPIInitThread: Critical error. breaking.  
  \[ 14717 0x700007cba000\]\[26 Apr 12:34:34\]\[TR_API\] TR_API::TrAPI::TrAPIInitThread: API Inited FAIL  
  \[ 14717 0x700007cba000\]\[26 Apr 12:34:34\]\[TR_API\] TR_API::TrAPI::TrAPIInitThread: TrAPIInitThread finished  
  \[ 14717 0x10ce41e00\]\[26 Apr 12:34:34\]\[TR_API\] TR_API::TrAPI::TrAPIInit: connection to the service couldn't be established  
  \[ 14717 0x10ce41e00\]\[26 Apr 12:34:34\]\[TR_API\] TR_API::TrAPI::TrAPIInit: TrAPIInit failed  
  \[ 14717 0x10ce41e00\]\[26 Apr 12:34:34\]\[TR_API\] TR_API::TrAPIDestroy: Entering...  
  \[ 14717 0x10ce41e00\]\[26 Apr 12:34:34\]\[TR_API\] TR_API::TrAPIDestroy: Called not from the message loop thread, raising trigger  
  \[ 14717 0x10ce41e00\]\[26 Apr 12:34:34\]\[TR_API\] TR_API::TrAPIDestroy: Failed to rais trigger  
  \[ 14717 0x10ce41e00\]\[26 Apr 12:34:34\]\[TR_API\] TR_API::TrAPIDestroy: Done  
  \[ 14717 0x10ce41e00\]\[26 Apr 12:34:34\]\[TR_APIWRAPPER\] TrAPIWrapper::InitAPI: failed to init API.  
  \[ 14717 0x10ce41e00\]\[26 Apr 12:34:34\]\[TrGUI\] TrApplication::InitAPI: failed to init API  
  \[ 14717 0x10ce41e00\]\[26 Apr 12:34:34\]\[TrGUI\] new connection status: Terminated  
  \[....\] \[TrGUI\] TrMainWindow::ShowBalloon: Showing text Connectivity with the VPN service is lost  
  \[ 14717 0x10ce41e00\]\[26 Apr 12:34:34\]\[TrGUI\] TrApplication::GetResourceFullPath: Returning /Applications/Endpoint Security VPN.app/Contents/Resources/errorNotification.png  
  \[ 14717 0x10ce41e00\]\[26 Apr 12:34:36\]\[TrGUI\] WatchDogThread::queryServiceSlot: Trying to init api  
  \[ 14717 0x10ce41e00\]\[26 Apr 12:34:36\]\[TR_API\] TR_API::TrAPI::TrAPIInit: enter ...  
  \[ 14717 0x700008155000\]\[26 Apr 12:34:36\]\[TR_API\] TR_API::TrAPI::TrAPIInitThread: Initializing...  
  \[ 14717 0x700008155000\]\[26 Apr 12:34:36\]\[MessageLoop\] MessageLoop::MessageLoop::PeriodicSchedCB: entering.  
  \[ 14717 0x700008155000\]\[26 Apr 12:34:36\]\[messaging\] messaging::setup: created a new

## Cause

The process `com.checkpoint.epc.service.plist` is disabled.

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## Solution

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