> Source: [sk173163](https://support.checkpoint.com/results/sk/sk173163)

# sk173163 - Capsule Workspace users unable to authenticate with certificate/enroll new certificate

| Property | Value |
|----------|-------|
| Solution ID | sk173163 |
| Date Created | 2021-04-20 |
| Last Modified | 2021-05-05 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R81 (EOS) |

## Symptoms

- * Capsule Workspace users are unable to authenticate with certificate/enroll a new certificate.
* These error messages can be seen in the Capsule Workspace log:  
  "Certificate enrollment failed. Please verify the registration key"  
  "Your client certificate is no longer valid"
* `$CVPNDIR/log/cvpnd.elg`:  
  EstablishTrust_cb: herror_msg: Can't connect to the CA server: Http timeout.  
  \[CertEnroll\] \[CVPN_WARNING\] establishTrustWithICACb: Error occurred while establishing trust with ICA . status: -4  
  \[CertEnroll\] \[CVPN_WARNING\] establishTrustWithICACb: Failed to stablish trust with ICA , Error message: VPN-1 could not establish connection with Internal CA. Enter the server IP or server name and try again.

## Cause

Communication issue between Security Gateway and Security Management.

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## Solution

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