> Source: [sk173025](https://support.checkpoint.com/results/sk/sk173025)

# sk173025 - Log exporter missing value_encapsulation_start symbol

| Property | Value |
|----------|-------|
| Solution ID | sk173025 |
| Date Created | 2021-04-13 |
| Last Modified | 2021-05-30 |
| Technical Level | General |
| Products | Logging & Status |
| Versions | R82.10, R81.20, R82 |

## Symptoms

- * Log exporter missing value_encapsulation_start value.
* Correct output: CheckPoint\[23750\]\[action: "Drop"; flags:393216"; ifdir: "inbound" ...
* Incorrect: CheckPoint\[23750\]\[action: Drop"; flags:393216"; ifdir:inbound" ...
* When making a new log exporter configurations, exporter does not work or send logs
* When making a new log exporter configurations, exporter does not send anything to the target server if filter-blade-in "TP" is configured

## Solution

This problem was fixed. The fix is included in:

* [Jumbo Hotfix Accumulator for R80.30](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk153152) starting from Take 235
* [Jumbo Hotfix Accumulator for R80.20](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk137592) starting from Take 202

If you choose not to upgrade, Check Point can supply a **Hotfix** . [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).

After the Hotfix is installed, run these commands:

1. `[Expert@HostName:0]# cp_log_export reconf`  

2. `[Expert@HostName:0]# cp_log_export restart`

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