> Source: [sk172940](https://support.checkpoint.com/results/sk/sk172940)

# sk172940 - cme_menu gets stuck while trying to check the configured services or configured controllers

| Property | Value |
|----------|-------|
| Solution ID | sk172940 |
| Date Created | 2021-04-20 |
| Last Modified | 2021-04-27 |
| Technical Level | Advanced |
| Products | Cloud Firewall |
| Versions | R82.10, R81.20, R82 |

## Symptoms

- * cme_menu does not provide any response for unlimited amount of time, if these actions are done: cme_menu -\> 4(VMware) -\> 1(NSX-T) -\> 3(Manage Registered Services) -\> any option -\> any controller.
* cme_menu does not provide any response for unlimited amount of time, if these actions are done: cme_menu -\> 4(VMware) -\> 1(NSX-T) -\> 1(Manage NSX-T Controller) -\> 4(Show Configured Controllers)
* Only ctrl+c helps to regain control
* /var/log/CPcme/cme_menu.log show only the following debug messages: "CME_MENU DEBUG Enter check_connection CME_MENU DEBUG Sending GET request with url https:///api/v1/node/".

## Cause

There is a proxy server configured in Management server WebUI  
When CME detects a configured proxy server it tries to communicate with everything in the network through only the proxy server.   
This can cause traffic to go through unexpected paths and interrupt the communication

## Solution

This solution requires authentication. Please log in to view the full solution.

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