> Source: [sk172934](https://support.checkpoint.com/results/sk/sk172934)

# sk172934 - "Error 1723" during Endpoint Security client installation

| Property | Value |
|----------|-------|
| Solution ID | sk172934 |
| Date Created | 2021-04-07 |
| Last Modified | 2025-07-14 |
| Technical Level | Advanced |
| OS | Windows |

## Symptoms

- * "Error 1723" during Endpoint Security client installation
* In the Endpoint Security client installation log (can be found in %programdata%\\CheckPoint\\Endpoint Security\\):  

  ```
  MSI (s) (58:0C) TIME
  Note: 1: 1723 2: EPElamDrvInstall_x64.E1A3D5B0_D5DD_4F4B_85BE_4BDE9495D6B6 3: Install 4: C:\Windows\Installer\XXXXX.tmp
  Error 1723.There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run.
  Contact your support personnel or package vendor.
  Action EPElamDrvInstall_x64.E1A3D5B0_D5DD_4F4B_85BE_4BDE9495D6B6, entry: Install, library: C:\Windows\Installer\XXXXX.tmp
  
  Action ended TIME: InstallExecute. Return value 3.
  ```

  ```
  MSI (s) (10:3C) TIME
  Product: Check Point Endpoint Security
  Error 1723.There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run.
  Contact your support personnel or package vendor.
  Action FDEUninstall_CA, entry: RemovePreboot, library: C:\WINDOWS\Installer\XXXXX.tmp
  ```

## Cause

Corrupted or missing VC++ 2017 Redistributables.

## Solution

This solution requires authentication. Please log in to view the full solution.

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