> Source: [sk172915](https://support.checkpoint.com/results/sk/sk172915)

# sk172915 - Logs are not sent to SmartConsole and the Indexer daemon does not start

| Property | Value |
|----------|-------|
| Solution ID | sk172915 |
| Date Created | 2021-06-01 |
| Last Modified | 2022-11-13 |
| Technical Level | General |
| Products | Security Management Server |
| Versions | R81.10 (EOS), R81 (EOS) |

## Symptoms

- * "XML parse" error when opening the log files window in SmartLog. 
  (the menu right to the search bar -\> File -\> Open Log File).

* Logs are not sent to SmartConsole.

* Log indexer service is down.

* Starting the log indexer services does not fix the issue

* Coredumps are generated for the log indexer service

## Solution

This problem was fixed. The fix is included in:

* [Jumbo Hotfix Accumulator for R80.40](https://sc1.checkpoint.com/documents/Jumbo_HFA/R80.40/Default.htm) starting from Take 190

If you choose not to upgrade, restart logging by editing the *$INDEXERDIR/data/FetchedFiles file* .   

1) Stop the *log_indexer*service:

*\[Expert@HostName:0\]# stopIndexer*

<br />

2) Save the original *FetchedFiles*file.

*\[Expert@HostName:0\]# cp $INDEXERDIR/data/FetchedFiles $INDEXERDIR/data/FetchedFiles.ORIG*

<br />

3) Edit the *FetchedFiles*file. Find the line that contains "-1" and delete all the "-1" from the line.

*\[Expert@HostName:0\]# vi $INDEXERDIR/data/FetchedFiles*

For example, change

```
340 9 127.0.0.1 39 HostName__2021-02-28_235900.log 1614438000 1 20153 0 0 -1 -1 -1 -1 -1 -1 -1 -1   
-1 -1 -1 -1 -1 -1 -1 -1 -1 -1 -1 -1 -1 -1 -1 -1 -1 -1 -1 -1 -1 -1 -1 -1 -1 -1 -1 -1 -1 -1 -1 3
```

To:

```
340 9 127.0.0.1 39 HostName__2021-02-28_235900.log 1614438000 1 20153 0 0 3
```

<br />

4) Start the *log_indexer* service:

```
[Expert@HostName:0]# startIndexer � � � � � � � ��
```

---

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