> Source: [sk172914](https://support.checkpoint.com/results/sk/sk172914)

# sk172914 -  LDAP server fails to set a new password, shows "Server is unwilling to perform" error message

| Property | Value |
|----------|-------|
| Solution ID | sk172914 |
| Date Created | 2021-04-06 |
| Last Modified | 2021-04-20 |
| Technical Level | Advanced |
| OS | Gaia |

## Symptoms

- * When users try to set a new password after a "Password has expired" prompt, the VPN Client shows the error message "Failed to modify password, LDAP error."
* The vpnd.elg log shows the error mesage "SDK Response \&ltcode = 53, message = Server is unwilling to perform , Error Message = \>"

## Cause

The user's new password does not align with the LDAP server's Password Policy requirements.

## Solution

This solution requires authentication. Please log in to view the full solution.

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