> Source: [sk172864](https://support.checkpoint.com/results/sk/sk172864)

# sk172864 - DLP is not triggering a DLP rule or event

| Property | Value |
|----------|-------|
| Solution ID | sk172864 |
| Date Created | 2021-04-12 |
| Last Modified | 2021-04-18 |
| Technical Level | General |
| Products | Email Security |
| Versions | Cloud |

## Symptoms

- DLP is not triggering a DLP rule or event. (DLP 2.0 rule is not working.)

## Cause

DLP threshold is set to "10".

## Solution

In the Infinity Portal, edit the threshold in the DLP rule.  

1. Login to the Infinity Portal.
2. Navigate to 'Data Security \> Email Policy'.
3. To edit, select the pencil icon in the appropriate rule.
4. Lower the threshold value until an event triggers.
5. If the threshold is set to "1" and still does not trigger, [contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/). Provide screenshots of the rule, portal name or account ID, and email information.

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