> Source: [sk172825](https://support.checkpoint.com/results/sk/sk172825) # sk172825 - SNMP v2 RAID traps appears not correct | Property | Value | |----------|-------| | Solution ID | sk172825 | | Date Created | 2021-04-02 | | Last Modified | 2021-04-26 | | Technical Level | General | | Products | Security Gateway, Security Management Server, Multi-Domain Security Management Server | | Versions | R81 (EOS), R81 (EOS), R81 (EOS) | | OS | Gaia | ## Symptoms - * SNMP v2 RAID traps are corrupted and do not comply with the SNMP v2 RFC. * Example of 'bad' output from tcpdump: ` [Expert@HostName:0]# tcpdump -i Interface_Name` ` [TIME] IP 172.26.168.122.52810 > 172.26.168.5.162: V2Trap(467) .1.3.6.1.2.1.1.3.0=104070 .1.3.6.1.6.3.1.1.4.1.0=.1.3.6.1.4.1.2620.1.3000.2.1.1 .1.3.6.1.4.1.2620.1.3000.0.12.0=52_41_49_44_20_56_6f_6c_75_6d_65_20_53_74_61_74_65_3a_20_44_45_47_52_41_44_45_44_2e_20_52_41_49_44_20_56_6f_6c_` `75_6d_65_20_46_6c_61_67_73_3a_20_4e_4f_4e_45_2e_20_0a_44_69_73_6b_73_20_44_65_74_61_69_6c_73_3a_0a_44_69_73_6b_20_49_64_3a_20_35_2c_20_44_6` `9_73_6b_20_4e_75_6d_62_65_72_3a_20_31_2c_20_44_69_73_6b_20_53_74_61_74_65_3a_20_4f_4e_4c_49_4e_45_2e_20_44_69_73_6b_20_46_6c_61_67_73_3a_20_4e_` `4f_4e_45_0a_44_69_73_6b_20_49_64_3a_20_30_2c_20_44_69_73_6b_20_4e_75_6d_62_65_72_3a_20_32_2c_20_44_69_73_6b_20_53_74_61_74_65_3a_` `20_4d_49_53_53_49_4e_47_2e_20_44_69_73_6b_20_46_6c_61_67_73_3a_20_4e_4f_4e_45_0a_44_69_73_6b_20_49_64_3a_20_37_2c_20_44_69_73_6b_20_4e_75_` `6d_62_65_72_3a_20_33_2c_20_44_69_73_6b_20_53_74_61_74_65_3a_20_4f_4e_4c_49_4e_45_2e_20_44_69_73_6b_20_46_6c_61_67_73_3a_20_4e_4f_4e_` `45_0a_44_69_73_6b_20_49_64_3a_20_34_2c_20_44_69_73_6b_20_4e_75_6d_62_65_72_3a_20_34_2c_20_44_69_73_6b_20_53_74_61_74_65_3a_20_4f_4e_4c_49_4e_` `45_2e_20_44_69_73_6b_20_46_6c_61_67_73_3a_20_4e_4f_4e_45 .1.3.6.1.4.1.2620.1.6.7.7.1.1.6="DEGRADED" .1.3.6.1.4.1.2620.1.6.7.7.1.1.7="NONE"` * Example of 'good' output from tcpdump: ` [Expert@HostName:0]# tcpdump -i Interface_Name` ` 23:50:28.598196 IP 172.0.0.1.41010 > 172.0.0.2.162: V2Trap(467) .1.3.6.1.2.1.1.3.0=48027 .1.3.6.1.6.3.1.1.4.1.0=.1.3.6.1.4.1.2620.1.3000.2.1.1 .1.3.6.1.4.1.2620.1.3000.0.12.0="RAID Volume State: DEGRADED. RAID Volume Flags: NONE. ;Disks Details:;Disk Id: 5, Disk Number: 1, Disk State: ONLINE. Disk Flags: NONE;Disk Id: 0, Disk Number: 2, Disk State: MISSING. Disk Flags: NONE;Disk Id: 7, Disk Number: 3, Disk State: ONLINE. Disk Flags: NONE;Disk Id: 4, Disk Number: 4, Disk State: ONLINE. Disk Flags: NONE" .1.3.6.1.4.1.2620.1.6.7.7.1.1.6="DEGRADED" ` ## Cause If the message contains any control character (for example - line feeds - \\n), the message is converted from ascii display to hex display, because control characters do not have ascii display. The message can be converted from hex to ascii using or similar tools. ## Solution [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue. A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix. For faster resolution and verification please collect [CPinfo](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk92739) files from the Security Management and Security Gateways involved in the case. **Hotfix installation instructions:** Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597). --- # Agent Instructions This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products. ## Navigating This Knowledge Base - **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt) - **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml) - **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}` - **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content