> Source: [sk172724](https://support.checkpoint.com/results/sk/sk172724)

# sk172724 - In SmartConsole, the Hits column in the rules shows 0

| Property | Value |
|----------|-------|
| Solution ID | sk172724 |
| Date Created | 2021-03-25 |
| Last Modified | 2021-07-04 |
| Technical Level | Advanced |
| Products | SmartConsole |
| Versions | R82.10, R82.20, R82, R81.20 |

## Symptoms

- * In SmartConsole, the Hits column in the rules shows 0.

* The RuleHitcountSvcImpl log file shows:

  `
  [DATE TIME] ERROR services.internal.RuleHitCountSvcImpl [taskExecutor-84]: Error - Time out `  
  `
  [DATE TIME, PID] ERROR services.internal.RuleHitCountSvcImpl [taskExecutor-84]: An error occurred while parsing total hits 
  `

## Cause

Hit Count table in the monitoring database supports up to 3,000,000 entries.

## Solution

This solution requires authentication. Please log in to view the full solution.

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