> Source: [sk172704](https://support.checkpoint.com/results/sk/sk172704)

# sk172704 - Global Policy Assignment fails with "An internal error has occurred"

| Property | Value |
|----------|-------|
| Solution ID | sk172704 |
| Date Created | 2021-03-23 |
| Last Modified | 2021-07-04 |
| Technical Level | General |
| Products | Multi-Domain Security Management Server |
| Versions | R81 (EOS) |

## Symptoms

- * Global Policy Assignment fails with "An internal error has occurred".
* `$MDS_FWDIR/log/cpm.elg` shows:  
  `ERROR coresvc.internal.GlobalDomainAssignmentSvcImpl [qtp12345678-12345]: Failed to initialize GlobalDomainTask
  CpmGeneralException{base='com.checkpoint.management.is.exceptions.CpmGeneralException: Cannot retrieve IP address - not found in DB nor is it a machineLeveLDomain', errorCode='CP_ERR_UNSPECIFIED', errorFamily='null', messageForUser='null', message='Cannot retrieve IP address - not found in DB nor is it a machineLeveLDomain'}
  at com.checkpoint.management.dleserver.coresvc.internal.DomainManagementSvcImpl.getIpForDomain(DomainManagementSvcImpl.java:5234)
  at com.checkpoint.management.dleserver.coresvc.internal.CpprodUtilsSvcImpl.getDomainIP(CpprodUtilsSvcImpl.java:2)
  at com.checkpoint.management.dleserver.coresvc.internal.CpprodUtilsSvcImpl.isTrue(CpprodUtilsSvcImpl.java:13)
  at com.checkpoint.management.dleserver.coresvc.internal.ha.MgmtHaSvcImpl.isActive(MgmtHaSvcImpl.java:3900)
  at com.checkpoint.management.dleserver.coresvc.internal.ha.MgmtHaSvcImpl.isStandby(MgmtHaSvcImpl.java:856)
  at com.checkpoint.management.dleserver.coresvc.internal.GlobalDomainAssignmentSvcImpl.getActiveMdsForDomainAssignment(GlobalDomainAssignmentSvcImpl.java:904)`

## Solution

This problem was fixed. The fix is included in:

* [Jumbo Hotfix Accumulator for R81](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk170114) starting from Take 34
* [Jumbo Hotfix Accumulator for R80.40](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk165456) starting from Take 119
* [Jumbo Hotfix Accumulator for R80.30](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk153152) starting from Take 235
* [Jumbo Hotfix Accumulator for R80.20](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk137592) starting from Take 202

If you choose not to upgrade, Check Point can supply a **Hotfix** . [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).

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