> Source: [sk172663](https://support.checkpoint.com/results/sk/sk172663)

# sk172663 - After successful connection to Gaia portal, Route table and PBR table are stuck in loading

| Property | Value |
|----------|-------|
| Solution ID | sk172663 |
| Date Created | 2021-03-30 |
| Last Modified | 2021-04-05 |
| Technical Level | General |
| Products | Scalable Platforms |
| Versions | R82.20, R82.10, R82, R81.20 |
| OS | Gaia |

## Symptoms

- * After successful connection to Gaia portal, Route table and PBR table are stuck in loading.

* The /web/cgi-bin2 directory has correct permission "drwxr-xr-x 2 admin root".

* The /tmp directory has correct permission "drwxrwxrwt 7 admin root".

* httpd and confd processes are running and restarting them does not fix the issue.

* httpd debug (per [sk84561](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk84561)) shows the following errors in httpd2_error_log  

  `
  https://x.x.x.x/_xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx/cgi-bin/home.tcl`  
  ` 

  [DATE TIME] [cgi:error] [PID] [client x.x.x.x:53663] AH01215: lappend err_list "Unable to connect to database ${myDb}": /web/cgi-bin2/PBR_routetable.tcl, referer: https://x.x.x.x/_xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx/cgi-bin/home.tcl 
  `  
  `...`  
  `
  [DATE TIME] [cgi:error] [PID] [client x.x.x.x:53663] AH01215: ...": /web/cgi-bin2/PBR_routetable.tcl, referer: https://x.x.x.x/_xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx/cgi-bin/home.tcl 
  `  
  `...`  
  `
  [DATE TIME] [cgi:error] [PID] [client x.x.x.x:53663] AH01215: (file "/web/cgi-bin2/PBR_routetable.tcl" line 34): /web/cgi-bin2/PBR_routetable.tcl, referer: https://x.x.x.x/_xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx/cgi-bin/home.tcl 0 `

## Solution

[Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.   
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.   
For faster resolution and verification please collect [CPinfo](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk92739) files from the Security Management and Security Gateways involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).

---

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