> Source: [sk172623](https://support.checkpoint.com/results/sk/sk172623)

# sk172623 - CoreXL disabled on virtual Security Gateways after reboot

| Property | Value |
|----------|-------|
| Solution ID | sk172623 |
| Date Created | 2021-03-24 |
| Last Modified | 2021-04-12 |
| Technical Level | General |
| Products | Security Gateway |
| Versions | R81 (EOS) |
| OS | Gaia |
| Platform | VMWare ESX, Azure |

## Symptoms

- * CoreXL is disabled on the virtual Gateway after a reboot.
* Re-enabling CoreXL with the "cpconfig" menu does not work. <br />

## Cause

Because of some internal license mechanisms, CoreXL can be disabled after these events:  

* Policy installation
* License change on the User Center
* Detachment of an old license
* Attachment of a new license

<br />

## Solution

This problem was fixed. The fix is included in:

* **[Jumbo Hotfix Accumulator for R80.30](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk153152&partition=Basic&product=Endpoint) starting from take 228**
* **[Jumbo Hotfix Accumulator for R80.40](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk165456&partition=Basic&product=All) starting from take 100**
* **[Jumbo Hotfix Accumulator for R81](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk170114&partition=Basic&product=All) starting from take 13**

*** ** * ** ***

To enable CoreXL with the "cpconfig" menu, follow the instructions in [sk170178](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk170178) or [Contact Support](https://www.checkpoint.com/support-services/contact-support/) for help.  

If CoreXL is disabled and you cannot enable it with the "cpconfig" menu, enable it with the command below:  

1.
   1. Connect to the Security Gateway via SSH.
   2. Make sure to use "clish" shell.
   3. Run `# VM> cp_conf corexl enable [n]` (where **n** is the number of desired instances, without **\[ \]**
   4. Reboot the Security Gateway to apply the changes.

*** ** * ** ***

If you do not wish to upgrade or do the procedure above, [Contact Support](https://www.checkpoint.com/support-services/contact-support/) for a workaround. A Hotfix is available for R80.40 GA Take 94. The Hotfix and the workaround are intended to prevent the issue from re-occurring in the future.

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