> Source: [sk172543](https://support.checkpoint.com/results/sk/sk172543)

# sk172543 - "kernel: [SIMx];resume_from_error: failed to get ci_or_corr" error in messages file

| Property | Value |
|----------|-------|
| Solution ID | sk172543 |
| Date Created | 2021-03-14 |
| Last Modified | 2021-06-27 |
| Technical Level | General |
| Products | Security Gateway |
| Versions | R81 (EOS) |
| OS | Gaia |

## Symptoms

- The error: "`kernel: [SIM4];resume_from_error: failed to get ci_or_corr`" is found in the /var/log/messages file.

## Cause

This issue occurs when SecureXL encounters an unresolved nexthop error when the Security Gateway is under heavy load. By the time the Host re-injects the dummy packet after resolving the ARP, the connection has already expired, and the error is received when the gateway tries to lookup the connection.

## Solution

This problem was fixed. The fix is included in:

* [Jumbo Hotfix Accumulator for R81](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk170114) starting from Take 34
* [Jumbo Hotfix Accumulator for R80.40](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk165456) starting from Take 114
* [Jumbo Hotfix Accumulator for R80.30](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk153152) starting from Take 235

If you choose not to upgrade, Check Point can supply a **Hotfix** . [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).

As a workaround, perform:

1. Create the $PPKDIR/conf/simkern.conf file
2. Add this entry to it: run_with_hold=0
3. Save the file
4. Reboot the gateway

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