> Source: [sk172487](https://support.checkpoint.com/results/sk/sk172487)

# sk172487 - "Connection Token is invalid" error when trying to login to SmartConsole with Harmony Endpoint

| Property | Value |
|----------|-------|
| Solution ID | sk172487 |
| Date Created | 2021-03-15 |
| Last Modified | 2022-01-04 |
| Technical Level | Advanced |
| Products | Endpoint Security |
| Versions | Cloud, R82.20, R82.10, R82, R81.20 |
| OS | Gaia |

## Symptoms

- * Users cannot connect to the cloud tenant from SmartConsole.
* When trying to login to SmartConsole, the error message "Connection Token is invalid" appears, even when the token ID is correct.

## Cause

The admin account password used to log in to SmartConsole is set to "OS Password" instead of "Check Point Password".

## Solution

This solution requires authentication. Please log in to view the full solution.

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