> Source: [sk172483](https://support.checkpoint.com/results/sk/sk172483)

# sk172483 - Anti-Malware & AntiBot blades are in "Not Running" state after Endpoint Security Client installation

| Property | Value |
|----------|-------|
| Solution ID | sk172483 |
| Date Created | 2021-03-11 |
| Last Modified | 2021-03-11 |
| Technical Level | Advanced |
| Products | Endpoint Security |
| Versions | Cloud, E89.X, E88.X, R82.10, R82, R81.20 |
| OS | Windows |

## Symptoms

- * After a clean install of Endpoint Security Client, Anti-Malware \& AntiBot blades status is stuck on "Initializing" or is in "Not running" state.
* The following error appears in %ProgramData%\\CheckPoint\\Logs\\AntiMalwareBlade.log:  
  **\[error\] Cannot load vsutil.dll: 14001 \[ConfigurePPL\]**   
* The following error appears in %ProgramData%\\CheckPoint\\Logs\\AntiBot.log:  
  **\[error\] Failed loading actor module: epabUIAdaptor.dll Error: c4650003**   
* The following error appears in Windows Application events:  
  Event\[XXXX\]:  
  Log Name: Application  
  Source: SideBySide  
  Date:   
  Event ID: 33  
  Task: N/A  
  Level: Error  
  Opcode: N/A  
  Keyword: Classic  
  User: N/A  
  User Name: N/A  
  Computer:   
  Description:  
  **Activation context generation failed for "C:\\Windows\\SysWOW64\\vsutil.dll". Dependent Assembly Microsoft.VC90.CRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.8" could not be found. Please use sxstrace.exe for detailed diagnosis.**

## Cause

A missing or a problem with the Microsoft Visual C++ 2008 Redistributable Package version 9.0.21022.8.

## Solution

This solution requires authentication. Please log in to view the full solution.

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