> Source: [sk172471](https://support.checkpoint.com/results/sk/sk172471)

# sk172471 - Policy Installation and Database Installation fail after upgrading the Management Server to R80.40 

| Property | Value |
|----------|-------|
| Solution ID | sk172471 |
| Date Created | 2021-09-09 |
| Last Modified | 2021-09-30 |
| Technical Level | Advanced |
| Products | Security Management Server |
| Versions | R82.10, R82, R81.20, R82.x, R82.20 |

## Symptoms

- * Database installation fails after upgrading the Management Server to R80.40 with this error:

  `Failed to install database on <Name of Management Server Object>`
* Policy installation fails after upgrading the Management Server to R80.40 with these errors:

  * `Failed to convert web security parameter in asm.C`
  * `Internal error occurred during the verification process`
  * `Policy verification failed`

## Solution

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