> Source: [sk172329](https://support.checkpoint.com/results/sk/sk172329)

# sk172329 - SmartConsole shows "Log server is disconnected (IP: IP address)" for one of the Domain Log Servers

| Property | Value |
|----------|-------|
| Solution ID | sk172329 |
| Date Created | 2021-06-01 |
| Last Modified | 2025-01-20 |
| Technical Level | General |
| Products | SmartConsole, Multi-Domain Security Management Server |
| Versions | R82.10, R82.10, R82, R81.20, R81.10 (EOS), R81 (EOS), R81 (EOS), R81.10 (EOS), R81.20, R82 |
| OS | Gaia |

## Symptoms

- * When the user configures a Dedicated Log Server, SmartConsole shows "`Log server is disconnected (IP: IP address)`" for one of the Dedicated Log Servers.

* When the user upgrades a Dedicated Log Server, the Pre-Upgrade Verifier (PUV) message shows "`File: [File Name] does not exist, file is required to support Log Server connectivity.`"

* "DLS Trusted Files Check" error is reported in CPM Doctor

## Cause

The required SIC trust files must reside in the *$CPDIR/conf/* directory on the Dedicated Log Server.

These files configure the SIC functionality:

* *$CPDIR/conf/SIC_DB*
* *$CPDIR/conf/crl_distribution_point.map*
* *$CPDIR/conf/sic_ca_bundle.pem*

## Solution

1. Connect to the Multi-Domain Management Server, which hosts the active Domain Management Server.
2. Log in to the Expert mode.
3. Run this command to create the required trust files:  
   `$MDS_FWDIR/scripts/cpm.sh -tm -op reset -d all -sd`
4. Verify that all trust files are on the Dedicated Log Server:  
   * *$CPDIR/conf/SIC_DB*
   * *$CPDIR/conf/crl_distribution_point.map*
   * *$CPDIR/conf/sic_ca_bundle.pem*

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