> Source: [sk172326](https://support.checkpoint.com/results/sk/sk172326)

# sk172326 - Endpoint Security Client E2 Anti-Malware signatures fail to update when using slow connections

| Property | Value |
|----------|-------|
| Solution ID | sk172326 |
| Date Created | 2021-03-02 |
| Last Modified | 2021-03-04 |
| Technical Level | General |
| Products | Endpoint Security |
| Versions | Cloud, E89.X, E88.X |
| OS | Windows |

## Symptoms

- Endpoint Security Client E2 Anti-Malware signatures fail to update when using slow connections.

## Cause

Internal client timeouts occur before the download completes successfully.

<br />

## Solution

[Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue - improved Endpoint Security Client package.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification please collect [CPinfo](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk90445) file from the Endpoint Security Client involved in the case.

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