> Source: [sk172267](https://support.checkpoint.com/results/sk/sk172267)

# sk172267 - SmartEndpoint cannot download Packages for Export 

| Property | Value |
|----------|-------|
| Solution ID | sk172267 |
| Date Created | 2021-03-17 |
| Last Modified | 2021-03-24 |
| Technical Level | General |
| Products | Endpoint Security |
| Versions | R81 (EOS) |
| OS | Gaia |

## Symptoms

- * SmartEndpoint cannot download Packages for Export. (The user cannot download Custom full Deploy Packages for Export using R81 and client build 548 (995000548)). The error is "the package was not downloaded, make sure you are connected to the server".
* In `%LOCALAPPDATA%\CheckPoint\SmartEndpoint_Logs\R81\SmartEndpoint_Logs.txt` you see:  
  "Fetching Compliance policy from server  
  \[ERROR\] \[DefaultPoliciesGetter.GetMyOrganizationPolicies\]: Failed to get Compliance policy rule with name "Default Compliance settings for the entire organization" and Id 00000000-5555-0000-0000-000000cccaaa - possible policy corruption  
  \[ERROR\] \[SecureFTPManager.RestrictedPoliciesWorkCompleted\]: CP.UEPM.ConsoleTopics.SoftwareDeployment.MainTab.DefaultPoliciesGetter+PolicyException: An exception was caused by the Compliance policy ---\> GuiISWPF.Transport.FWMExeption: Chunk_Care received an in-parseable chunk size chunkNum: 13 line_is_number:"

## Cause

Policy corruption.

<br />

## Solution

Rename the Compliance policy, save and install policy.  

<br />

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