> Source: [sk172228](https://support.checkpoint.com/results/sk/sk172228)

# sk172228 - E84.30 Endpoint Security Client does not see CAPI certificate after reboot 

| Property | Value |
|----------|-------|
| Solution ID | sk172228 |
| Date Created | 2021-02-24 |
| Last Modified | 2021-08-10 |
| Technical Level | General |
| Products | Endpoint Security |
| Versions | Cloud, E89.X, E88.X |

## Symptoms

- * E84.30 Endpoint Security Client does not see CAPI certificate after reboot. A "TrGui - No Valid Certificate _ CAPI Error" is displayed.
* `C:\Program Files (x86)\CheckPoint\Endpoint Security\Endpoint Connect\trac.log` shows:  
  *RaisCertManager::CertManager::EnumCertificates: Failed to run EnumCertificatesCpCertTypeWrapper*
* `C:\Program Files (x86)\CheckPoint\Endpoint Security\Endpoint Connect\helpdesk.log` may show the following:  
  *Line 39317: \[ 7280 8080\]\[8 Feb 14:06:42\]\[RunAs\] GetProcessIdFromName: Locating PID for explorer.exe
  Line 39318: \[ 7280 8080\]\[8 Feb 14:06:42\]\[RunAs\] GetProcessIdFromName: Process not found: The system cannot find the file specified.*

## Solution

[Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.   
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.   
For faster resolution and verification please collect [CPinfo](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk92739) files from the Security Management and Security Gateways involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).

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