> Source: [sk172125](https://support.checkpoint.com/results/sk/sk172125)

# sk172125 - Logs & Monitor tab is stuck on "Loading SmartView..."

| Property | Value |
|----------|-------|
| Solution ID | sk172125 |
| Date Created | 2021-03-13 |
| Last Modified | 2021-03-14 |
| Technical Level | General |
| Products | SmartConsole |
| Versions | R82.10, R82.20, R82, R81.20 |
| OS | Gaia |

## Symptoms

- * The "Logs \& Monitor" tab is stuck on "`Loading SmartView...`".
* The user does not see any of the errors mentioned in [sk130632](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk130632) (under *$RTDIR/log/smartview.log* ).

  <br />

## Cause

The */web/conf/extra/httpd2-smartview.conf* is empty.

<br />

## Solution

[Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) for assistance with this issue.

<br />

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