> Source: [sk172124](https://support.checkpoint.com/results/sk/sk172124)

# sk172124 - User fails to uninstall Endpoint Security Client when ForcePoint software is also installed on the computer 

| Property | Value |
|----------|-------|
| Solution ID | sk172124 |
| Date Created | 2021-02-19 |
| Last Modified | 2021-02-23 |
| Technical Level | General |
| Products | Endpoint Security |
| Versions | Cloud, E89.X, E88.X |

## Symptoms

- * User fails to uninstall Endpoint Security Client when ForcePoint software is also installed on the computer.
* "Error 26704.Wait for Install Helper process failed" error message is displayed.

## Solution

This problem was fixed. The fix is included in:

* **[Enterprise Endpoint Security E83.20 Windows Clients](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168081)**

Check Point recommends to always upgrade to the most recent version ([Remote Access (VPN) / Endpoint Security Clients](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&productTab=downloads&product=175)).

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content