> Source: [sk172091](https://support.checkpoint.com/results/sk/sk172091)

# sk172091 - Log exporter does not send the time field in the body of the syslog messages

| Property | Value |
|----------|-------|
| Solution ID | sk172091 |
| Date Created | 2021-02-24 |
| Last Modified | 2021-02-25 |
| Technical Level | Advanced |
| Products | Security Management Server, Logging & Status |
| Versions | R82.10, R82, R81.20, R82.10, R82.x, R82.20, R82.x, R82.20, R81.20, R82 |
| OS | Gaia |

## Symptoms

- After upgrade to R80.40, the syslog does not have "Time" field as the "Time" field in syslog in R80.20

## Cause

A version mismatch of the files: */opt/CPrt-R80.40/log_exporter/log_exporter* and */opt/CPrt-R80.40/log_exporter/targets/\<XXX\>/log_exporter* after the upgrade and Jumbo HFA installation.

## Solution

This solution requires authentication. Please log in to view the full solution.

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