> Source: [sk172084](https://support.checkpoint.com/results/sk/sk172084)

# sk172084 - Mobile Access SNX client fails to connect when the user has too many native applications

| Property | Value |
|----------|-------|
| Solution ID | sk172084 |
| Date Created | 2021-02-17 |
| Last Modified | 2021-02-18 |
| Technical Level | General |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |

## Symptoms

- * SNX sticks on initialization for a specific user.
* In some cases, the 'Authentication failed' message appears.
* The issue occurs only when the user connects in Application Mode. (Network Mode works fine.)

## Cause

By default, only 30 applications are supported per user. If the user configures for more, the authentication fails.

## Solution

[Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.   
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.   
For faster resolution and verification please collect [CPinfo](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk92739) files from the Security Management and Security Gateways involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).  

If you do not wish to install the Hotfix, reduce the number of allowed native applications to resolve the issue.

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