> Source: [sk172065](https://support.checkpoint.com/results/sk/sk172065)

# sk172065 - Adding a third RSA server causes SMS login issues

| Property | Value |
|----------|-------|
| Solution ID | sk172065 |
| Date Created | 2021-02-22 |
| Last Modified | 2021-12-22 |
| Technical Level | General |
| Products | SmartConsole |
| Versions | R81 (EOS) |
| OS | Gaia |

## Symptoms

- * When the user adds a third RADIUS server object to authenticate users for SmartConsole logins, SmartConsole audit logs show this error:   
  "`eason_msg = Access denied - wrong user name or password and log_reason = Failed to generate RADIUS auth request`".
* FWM debug on SMS shows:   
  `
  fwm_cpmi_auth_handler_2: Login failed for `: Wrong Password
* FWM below debug shows:   
  "`Administrator ` was not found in fwm database".
* Changing the color code on the RADIUS server objects resolves the issue. <br />

* Changing the IP address of the host object used by a Radius server can cause this issue.

## Cause

The RADIUS cache is not updated after the user changes a RADIUS server's host object IP.

<br />

## Solution

This problem was fixed. The fix is included in:

* [Jumbo Hotfix Accumulator for R81](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk170114) starting from Take 42
* [Jumbo Hotfix Accumulator for R80.40](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk165456) starting from Take 126
* [Jumbo Hotfix Accumulator for R80.30](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk153152) starting from Take 237
* [Jumbo Hotfix Accumulator for R80.20](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk137592) starting from Take 203
* [Jumbo Hotfix Accumulator for R80.10](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk116380) starting from Take 298

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If you choose not to upgrade, Check Point can supply a **Hotfix** . [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).

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