> Source: [sk171984](https://support.checkpoint.com/results/sk/sk171984)

# sk171984 - Anti-Malware signatures update fails when Cisco AnyConnect is installed

| Property | Value |
|----------|-------|
| Solution ID | sk171984 |
| Date Created | 2021-02-22 |
| Last Modified | 2021-02-24 |
| Technical Level | Advanced |
| Products | Endpoint Security |
| Versions | Cloud, E89.X, E88.X |

## Symptoms

- * Anti-Malware signatures update fails when Cisco AnyConnect is installed.
* The error shows on the GUI: "Anti-Malware is unable to update. No connection to server."

## Solution

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