> Source: [sk171970](https://support.checkpoint.com/results/sk/sk171970)

# sk171970 - Desktop policy fails with "Policy installation had failed due to an internal error. If the problem persists please contact Check Point support"

| Property | Value |
|----------|-------|
| Solution ID | sk171970 |
| Date Created | 2021-02-12 |
| Last Modified | 2021-07-11 |
| Technical Level | General |
| Products | Security Management Server |
| Versions | R82.10, R82, R81.20 |

## Symptoms

- * Desktop Policy installation fails with an internal error: ` "Policy installation had failed due to an internal error. If the problem persists please contact Check Point support`."
* The Desktop Policy installation works correctly only when it is installed together with Access Policy.
* `$FWDIR/log/fwm.elg` shows:

  ```
  
  [FWM 84791 4014655424]@hostname[18 Jan 13:56:09][INSTMGR] Converting application V00fa9e44-4080-0f65-e053-08241dc22da2
  [FWM 84791 4014655424]@hostname[18 Jan 13:56:09][INSTMGR] Failed to retrieve Appfw predefined object 'V00fa9e44-4080-0f65-e053-08241
  dc22da2' from appfw_predefined_objects.C.
  [FWM 84791 4014655424]@hostname[18 Jan 13:56:09][INSTMGRFN] ...<-- CConverterAppiShadowObjects::ConvertReferencedAppfwObject
  [FWM 84791 4014655424]@hostname[18 Jan 13:56:09][INSTMGR] Failed to convert HTTPS Inspection's rule's site/category reference.
  [FWM 84791 4014655424]@hostname[18 Jan 13:56:09][INSTMGRFN] ..<-- CConverterAppiShadowObjects::CreateAppiShadowObjects
  [FWM 84791 4014655424]@hostname[18 Jan 13:56:09][INSTMGR] Failed to create APPI Shadow Objects. Conversion can not be performed.
  [FWM 84791 4014655424]@hostname[18 Jan 13:56:09][INSTMGRFN] .<-- CConverterAppiShadowObjects::Convert
  [FWM 84791 4014655424]@hostname[18 Jan 13:56:09][INSTMGR] Failed to perform conversion by converter '
  ```

  <br />

## Solution

This problem was fixed. The fix is included in:

* [Jumbo Hotfix Accumulator for R80.40](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk165456) starting from Take 119
* [Jumbo Hotfix Accumulator for R80.30](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk153152) starting from Take 237
* [Jumbo Hotfix Accumulator for R80.20](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk137592) starting from Take 202

If you choose not to upgrade, Check Point can supply a **Hotfix** . [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).

<br />

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content