> Source: [sk171921](https://support.checkpoint.com/results/sk/sk171921)

# sk171921 - Device & License Information section in SmartConsole shows incorrect Support Expiration date

| Property | Value |
|----------|-------|
| Solution ID | sk171921 |
| Date Created | 2021-02-17 |
| Last Modified | 2023-09-05 |
| Technical Level | Advanced |
| Products | SmartConsole |
| Versions | R81.20, R81.10 (EOS), R81 (EOS) |
| OS | Gaia |

## Symptoms

- * The "Device \& License Information" section in SmartConsole shows incorrect Support Expiration date for Security Gateways.
* The Management Server and the Security Gateways are able to connect to the required Check Point servers (based on sk83520).
* Restarting services on the Management Server and/or the Security Gateway does not resolve the issue.
* SmartUpdate and the "`cplic print`" command show that valid licenses are attached to Security Gateways.
* The output of the "`cpstat os -f licensing`" command on Security Gateways shows the correct date.

## Cause

Incorrect entry in the Entitlement database file - `$CPDIR/database/EntMgr_DB.xml`.

## Solution

This solution requires authentication. Please log in to view the full solution.

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content