> Source: [sk171829](https://support.checkpoint.com/results/sk/sk171829)

# sk171829 - Cannot install Endpoint Security Client and see "Error 1404. Could not delete key" error

| Property | Value |
|----------|-------|
| Solution ID | sk171829 |
| Date Created | 2021-02-02 |
| Last Modified | 2021-02-04 |
| Technical Level | Advanced |
| Products | Endpoint Security |
| Versions | Cloud, E89.X, E88.X |
| OS | Windows |

## Symptoms

- Cannot install Endpoint Security Client and see "Error 1404. Could not delete key" error.

## Cause

Self-protection mechanism remained from previous installation of Endpoint Security Client.

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## Solution

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