> Source: [sk171748](https://support.checkpoint.com/results/sk/sk171748)

# sk171748 - Signed PDF file is not cleaned

| Property | Value |
|----------|-------|
| Solution ID | sk171748 |
| Date Created | 2021-03-11 |
| Last Modified | 2021-12-08 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R81 (EOS) |

## Symptoms

- * When signed pdf files are analyzed they are not recognized and are converted to normal pdf.

* Under the log activity it is seen: ``"File couldn`t be cleaned. File was converted to PDF instead."``

* Running scrub debug (according to [sk114807](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk114807)), similar logs are seen:  

  `

  [SCRUB (TD::All)] scrubd_handle_file_scrub_response_cb: scrub_result: Failed (1)`  
  `
  [SCRUB (TD::All)] scrub_events_log_no_session_v: Called`  
  `
  [SCRUB (TD::All)] scrubd_handle_file_scrub_response_cb: scrubbed_disk_file: (/tmp/scrub/{08DD881F-D18D-3147-88F9-FE7C603DA830}/ALLA_KRYLOVA.pdf)`  
  `
  [SCRUB (TD::All)] scrubd_handle_file_scrub_response_cb: input real extension: (pdf)`  
  `
  [SCRUB (TD::All)] scrubd_handle_file_scrub_response_cb: output file real extension: (pdf)`  
  `
  [SCRUB (TD::All)] scrub_ftype_is_type_enabled: file_type is pdf`  
  `
  [SCRUB (TD::All)] scrub_ftype_is_type_enabled: file_type is pdf`  
  `
  [SCRUB (TD::All)] scrubd_should_send_file_for_scrubbing_again: No retry is needed with scrub_result (1)`  
  `
  [SCRUB (TD::All)] scrubd_handle_file_scrub_response_cb: first scrub method: 1, second scrub method: 1`  
  `
  [SCRUB (TD::All)] scrubd_handle_backup_file: called`  
  `
  [SCRUB (TD::All)] scrub_profiles_get_method_to_use: no override for file type 'pdf' - using profile method`  
  `
  [SCRUB (TD::All)] scrubd_resend_file_for_scrubbing_if_needed: scrub method used (1) is correct, no need to scrub again`  
  `
  [SCRUB (TD::All)] scrubd_handle_file_scrub_response_cb: trying to scrub again with different method`  
  `
  [SCRUB (TD::All)] scrubd_resend_file_for_scrubbing_in_case_of_method_failure: called`  
  `
  [SCRUB (TD::All)] scrubd_res`  
  `
  `

## Cause

Signed PDF files are not supported and it is not possible to clean them.

## Solution

This solution requires authentication. Please log in to view the full solution.

---

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