> Source: [sk171730](https://support.checkpoint.com/results/sk/sk171730)

# sk171730 - "Server Error" on policy installation via the Infinity Web Portal 

| Property | Value |
|----------|-------|
| Solution ID | sk171730 |
| Date Created | 2021-01-27 |
| Last Modified | 2021-01-28 |
| Technical Level | Advanced |
| Products | Endpoint Security |
| Versions | Cloud, E89.X, E88.X, R82.20, R82.10, R82, R81.20 |
| OS | Gaia |

## Symptoms

- * Server error when trying to install policy on the Endpoint Security Server via the Web Portal. You may see a similar window as below:

  ![](https://sc1.checkpoint.com/sc/SolutionsStatics/NEW_SK_NOID1611765530342/serverError202101271104251.jpg)
* The $UEPMDIR/log/server_messages.log file shows similar errors:  

  `
  Caused by: javax.xml.ws.WebServiceException: Could not send Message.`  
  `
  Caused by: javax.xml.ws.WebServiceException: Could not send Message. `  
  `
  at org.apache.cxf.jaxws.JaxWsClientProxy.invoke(JaxWsClientProxy.java:135) `  
  `
  ~[cxf-2.2.4.jar:2.2.4] at com.sun.proxy.$Proxy113.'dumpAllTablesToFolder'(Unknown Source) `  
  `
  ~[?:?] at com.checkpoint.uepm.blm.dlecommon.FwmSvcRemoteService.FwmSvcRemoteServiceClient.invokeDumpAllTables(FwmSvcRemoteServiceClient.java:89) `  
  `
  ~[dle_common_blm.jar:?] at com.checkpoint.uepm.blm.dlecommon.commands.SynchronizeCpmiPoliciesTimeCommand.updateModificationTimeInJavaSideDb(SynchronizeCpmiPoliciesTimeCommand.java:68) `  
  `
  ~[dle_common_blm.jar:?] at com.checkpoint.uepm.blm.dlecommon.commands.SynchronizeCpmiPoliciesTimeCommand.execute(SynchronizeCpmiPoliciesTimeCommand.java:60) `  
  `
  ~[dle_common_blm.jar:?] at com.checkpoint.uepm.backend.is.infrastructure.TransactionManager.executeSingleModifyCommandActual(TransactionManager.java:685) `  
  `
  ~[eps_backend_is_usm.jar:?] `  
  `
  ... 55 moreCaused by: 'java.net.SocketTimeoutException: Read timed out' at java.net.SocketInputStream.socketRead0(Native Method) `  
  `
  ~[?:1.8.0] at java.net.SocketInputStream.socketRead(SocketInputStream.java:127) `  
  `
  ~[?:1.8.0] at java.net.SocketInputStream.read(SocketInputStream.java:182) `  
  `
  ~[?:1.8.0] at java.net.SocketInputStream.read(SocketInputStream.java:152) ~[?:1.8.0]`

## Solution

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---

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