> Source: [sk171709](https://support.checkpoint.com/results/sk/sk171709)

# sk171709 - "Please remove MDIS devices" error when trying to disable MDIS profile

| Property | Value |
|----------|-------|
| Solution ID | sk171709 |
| Date Created | 2021-01-29 |
| Last Modified | 2021-07-25 |
| Technical Level | Advanced |
| Products | Mobile Security |
| Versions | Cloud |
| OS | Android, iOS |
| Platform | Mobile Devices |

## Symptoms

- When the user navigates to the SandBlast Mobile Dashboard from 'Settings \> Integrations', and then clicks on the "Disable MDIS profile installation" option, he cannot disable the MDIS profile installation and sees a "Please remove MDIS devices" error.

## Cause

Not all iOS and Android devices have been removed from the MDM console and the SandBlast Mobile Dashboard.

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## Solution

This solution requires authentication. Please log in to view the full solution.

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